Vocational Education and Training online courses are another choice that you can make to assist you to further understand this unit.
Each session is accompanied by a set of colour-coded resources. Please review the resources before attending each VOOC. After the VOOC, you should record your thoughts, ideas and suggestions about the session and share them with other learners. We have provided links to blog, forum and sharing tools but you can also use your own methods. VOOCs are not compulsory but they are an opportunity to gather evidence of your learning by participating with others.
Each session is accompanied by a set of colour-coded resources. Please review the resources before attending each VOOC. After the VOOC, you should record your thoughts, ideas and suggestions about the session and share them with other learners. We have provided links to blog, forum and sharing tools but you can also use your own methods. VOOCs are not compulsory but they are an opportunity to gather evidence of your learning by participating with others.
Session 1 - Communicate with internal and external customers. - PINK TILES
Tuesday 7th October 2014 7.30pm - 8.30pm
Session 2 - Deliver service according to defined standards. - AQUA TILES
Thursday 9th October 2014 6.30pm - 7.30pm
Session 3 - Provide service to customers. - YELLOW TILES
Tuesday 14th October 2014 7.30pm - 8.30pm
Session 4 - Respond to customer complaints and providing internal feedback on customer service practices- RED TILES
Thursday 16th October 2014 6.30pm - 7.30pm
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